Chat with us, powered by LiveChat

Return and Refund Policy

We want to make you happy shopping with us, but just in case there is a problem, we gladly offer returns and exchanges as per our returns policy below:

Any product purchased can be returned for a full refund or exchange within 14 days from the delivery date (the day you received the product). Please read the below steps explaining how to exercise this.


How to request for a Return Authorization Number?

Please contact us at service@brickabay.com and one of our team members will email you back with a Returns Authorization Number.


Cancelling an Order

You may be able cancel an item or an entire order, provided that the item(s) in your order have not been prepared for shipment, or have not shipped. If you are unable to cancel item(s) and need to make a return, you may return the product for a full refund or exchange within 14 days from the delivery date.  We offer free returns for this situation.  Email us for a return authorization number and a free return label will be provided to you by email.



Defected Products / Damaged on Arrival Products /  Incorrect Products

We offer free returns if the product is defected. You may return the product for a full refund or exchange within 14 days from the delivery date.  We offer free returns for these situations.  Email us for a return authorization number and a free return label will be provided to you by email. During holidays the return window is extended (5 more days).



If you change your mind

You may return the product for a full refund or exchange within 14 days from the delivery date.  We offer free returns for this situation.  Email us for a return authorization number and a free return label will be provided to you by email. During holidays the return window is extended (5 more days).



Exchanges

You may return the product for a full refund or exchange within 14 days from the delivery date.  We offer free returns for this situation.  Email us for a return authorization number and a free return label will be provided to you by email. During holidays the return window is extended (5 more days).



Returning items back to us

Email us for a return authorization number and a free return label will be provided to you by email. It is the customer's responsibility to ensure that the returned goods are packed properly. Returned items must be new condition and not missing necessary parts.



Refunds

Refunds will be issued back to the original payment method. The refund will be issued the same day as we receive your returned product.  If the product is not required to be returned, the refund will be issued on the same date as we specify to you by email.



TOYSBRICK LIMITED
Room 305, 3/F, Windsor House
311 Gloucester Road
Causeway Bay
Hong Kong



       service@brickabay.com


      5471 6791


        9:00 - 18:00 HKT ,   Monday to Friday