Our shipping carriers include Hong Kong Post, SF Express, and DPEX.
Processing time: 1 business day
Delivery time: 1 to 3 standard days
Flatrate shipping is free
Important note: Please follow your shipment on the below sites using your tracking number. If you haven't received your tracking number, please contact our customer service. If you haven't received your package within the estimated timeframe, please contact our customer service for assistance.
Orders placed Monday-Friday will packed and sent within 1 business day. Our standard delivery option is shipped with a tracking number. Please view the delivery estimates page to see more specific delivery time frames. The customer is responsible for providing a correct address during checkout. If a package is ever undeliverable due to an incorrect address, the customer may responsible for any shipping charges to resend the package.
Within 12 hours after your item(s) have shipped, we’ll send you a Shipment Notification email that includes the carrier’s name. You can also view this information by signing in to online Order Status section. Copy and paste the tracking number to view the status of your package on the carrier’s website. Tracking information may not be immediately available, it can take a few days for tracking information to activate. Postal carriers may not provide up to date tracking information.
Room 305, 3/F, Windsor House
311 Gloucester Road
9:00 - 18:00 HKT , Monday to Friday